Last Updated: 07/03/2025
1. Overview
At GOLD WAY SHIPPING, we are committed to providing reliable and efficient shipping services. This Refund Policy outlines the circumstances under which refunds may be issued. Please read it carefully.
2. Service Fees & Shipping Charges
· Quote Accuracy: All quotes provided are estimates based on the information you supply. Final charges may differ due to factors such as actual weight/dimensions, special handling requirements, address corrections, or customs duties. These are not grounds for a refund of the quoted price.
· Billing Errors: In the case of a clear billing error, we will promptly issue a full refund for the overcharged amount upon verification.
3. Cancellations & Refunds
· Pre-Transit Cancellation: If you cancel a shipment before it has been picked up or scanned into our network, you are eligible for a full refund of any paid fees.
· In-Transit Cancellation: Once a shipment has been picked up and is in our network, cancellation is generally not possible as costs have been incurred. Refunds for in-transit shipments are issued only at our discretion and may be partial, based on recoverable costs.
4. Lost or Damaged Shipments
· Lost Shipments: If your shipment is lost by GOLD WAY SHIPPING, you may file a claim. Upon confirmation of loss, you will be eligible for a refund of the shipping charges paid. Additional compensation for the declared value of the contents may be available pursuant to our separate Claims & Liability Policy.
· Damaged Shipments: Refunds of shipping charges for damaged items are considered on a case-by-case basis. You must file a damage claim promptly. Compensation for the item itself is governed by our Claims & Liability Policy and is subject to the declared value and terms of service.
5. Refunds for Service Failures
Refunds or partial refunds may be issued for significant service failures (e.g., a guaranteed delivery date is missed, and you purchased a time-definite service). This is evaluated on a case-by-case basis.
6. How to Request a Refund or File a Claim
To request a refund or file a claim for a lost or damaged shipment, please contact our customer service team within 14 days of the event. You can reach us at info@goldwayshipping.com.
Please include your tracking number, invoice details, and a description of the issue in your email.
7. Refund Processing Time
Approved refunds will be processed to the original method of payment within 7-14 business days.
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1. Introduction
GOLD WAY SHIPPING (“we,” “our,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website [www.goldwayshipping.com] and our services.
2. Information We Collect
We collect information necessary to provide our shipping and logistics services.
· Personal Information You Provide: This includes sender and recipient contact details (name, address, phone number, email), payment information, and identification details for customs clearance (e.g., Tax ID).
· Information Collected Automatically: We collect non-personal data like your IP address, browser type, and usage details through cookies and similar technologies when you visit our site.
3. How We Use Your Information
We use your information to:
· Provide shipping services, including quotes, booking, and tracking.
· Process payments and complete transactions.
· Communicate with you, including sending tracking updates and service notifications.
· Improve our website, services, and marketing.
· Comply with legal obligations, such as customs and tax regulations.
4. How We Share Your Information
We do not sell your personal data. We share it only with:
· Service Providers: Payment processors, IT support, and analytics partners.
· Logistics Partners: Carriers, airlines, trucking companies, and local delivery agents to transport your shipment.
· Legal Authorities: When required by law or to protect our rights (e.g., for customs declaration).
5. Data Security
We implement robust security measures to protect your data from unauthorized access, including encryption and secure servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have rights to:
· Access, correct, or delete your personal data.
· Object to or restrict our processing of your data.
· Data portability.
· Withdraw consent.
To exercise any of these rights, please contact us at info@goldwayshipping.com.
7. International Transfers
As a global shipping company, your data may be transferred to and processed in countries outside your country of residence. We will take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
8. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
9. Cookies
Our website uses cookies to enhance user experience and analyze site traffic. You can choose to disable cookies through your browser settings, but this may limit your use of certain website features.
10. Changes to This Policy
We may update this policy periodically. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
11. Contact Us
If you have any questions about this Refund & Privacy Policy, please contact us at:
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