We offer a comprehensive range of logistics solutions, including domestic and international freight shipping, air and ocean freight, express parcel delivery, warehousing, and supply chain management. We cater to both individual and business needs.
GOLD WAY SHIPPING operates a global network. For a complete and up-to-date list of the countries we serve, please visit our Service Areas page on our website or contact our customer service team.
ou can get an instant estimate using our online “Get a Quote” tool on our homepage. Simply enter the shipment details (origin, destination, weight, and dimensions). For complex shipments, we recommend calling us for a customized quote.
You can book directly through our website by creating an account, or you can call our customer service team to assist you with the booking process over the phone.
We recommend using sturdy, double-walled cardboard boxes and proper cushioning material (like bubble wrap or packing peanuts) for fragile items. Ensure the box is securely sealed with strong packing tape. You can also purchase professional packing materials directly from us.
You can track your shipment 24/7 using the unique tracking number provided in your booking confirmation. Enter this number in the “Track Your Shipment” box on our website.
While we strive for on-time delivery, delays can occur due to weather, customs inspections, mechanical issues, or other unforeseen circumstances. You can track your package for the latest status. If your delay is significant, please contact customer service for assistance.
Please contact our customer service team immediately to file a claim. You will need your tracking number and any supporting documentation (e.g., photos of the damage, proof of value). Please refer to our Refund Policy and Claims & Liability Policy for detailed information on the process and eligibility.
Our goal is to acknowledge your claim within 2 business days and resolve it within 14-30 business days, depending on the complexity of the investigation.
We use a combination of technical and organizational security measures, including encryption (SSL), secure servers, and strict internal data access controls. For a full explanation, please read our Privacy Policy.